The kid turns to Bob and says, “Hey Bob I need those six biscuits.”
Bob mumbled something but neither I nor the kid heard what he said. The kid walks away to get the rest of my order. When he returns to the window, Bob apparently hadn’t gotten the biscuits to the window yet. Now mind you, I’m in no particular hurry, this isn’t a big deal.
The kid turns back to Bob and says, “Hey did you hear me about those biscuits?”
Well friends, Bob lost it. He apparently wasn’t having the best day. I’m not sure what happened to Bob- it was anybody’s guess; but what it dwindled down to was-Bob could take no more.
Bob slammed his hand down on the metal shelf in front of him and SCREAMED, “You’re not listening to what I’m telling you! I don’t have six biscuits! I have two, TWO-TWO BISCUITS!”
I was somewhere between shock and disbelief about Bob and these biscuits when the kid turned back to me. Honestly, the kid was in more shock than I was and I could tell he didn’t know what to do.
He said, “Did you hear that?” Pointing to Bob.
“The whole drive-thru heard that.” I told him.
Bob then proceeds to slam other things down on the counter as he ranted to himself about the rights and wrongs of the world. The kid looked back at Bob and then leaned out the window, he seemed embarrassed and also a little frightened of Bob.
“What can I do to make it up to you?” He asked- it was apparent he wasn’t going to ask Bob about more biscuits. I don’t blame him, I wouldn’t either. I also think he was praying I didn’t push the subject.
So here we are, I had already paid, Bob couldn’t fit the bill for the biscuits, and this kid didn’t know where to turn. I’d like to point out here that this still wasn’t a big deal to me, I don’t need the biscuits. Refund me, give me something else- I don’t care. If you don’t have biscuits, you don’t have them I guess. But for Bob, this was a catastrophe. The fact that I had ordered six biscuits when he only had two was simply unacceptable. I think a few things might have lead up to this but of course his whole world had to crumble around my biscuits. Bob had now walked away from the counter but I could still hear him screaming something in the background.
I leaned out my car window and as softly as I could, I said, “Slip me some mac-n-cheese and don’t mention biscuits for the rest of the night.”
The kid darted towards the back (Bob’s still screaming) and then produced a bowl of mac-n-cheese. I thanked the kid as he handed the bag over and he quickly shut the drive-thru window; I’m assuming to run out the front door. I glanced in the bag out of habit to make sure everything was there and realized the TWO BISCUITS never made it to the bag. You know what I did?
I drove off, because friends, I didn’t have the heart to ask Bob about the two biscuits.