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Now That's Customer Service

12/13/2020

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I was in Charleston with a good friend of mine, visiting her sister, when we decided to escape the 142-degree weather outside. We ducked into a Chick-fil-A on the corner and ordered some food. We were waiting at a table when I noticed this kid in a Chick-fil-A shirt walking around the room with a basket of mints. He stopped at every table asked if the customers would like one.

Chick-fil-A has a reputation of having some bang-up customer service, so this didn’t surprise me.

When he reached our table, he offered up the basket. I of course took one and so did my friend.

“Thanks,” I told him, pulling on the wrapper.

When he offered the basket to my friends’ sister, she smiled and shook her head.

“I don’t want a mint,” she told him, “But I’ll take a hug.”

There was a stunned silence as I looked up at her from my wrapper.

I don’t think they do that here.

The kid stood there, trying to remember if that was on the contract he signed when he took the job. I shot a look to my friend who was equally concerned.

Apparently, my friends’ sister had taken a long pause before she finished her sentence which ended in, “Bobby.”

It was only after that, this kid realized they knew each other. They went to church together. He smiled and they hugged, while I sat there in stunned awkwardness. When he made eye contact with me again, I threw my hands up and shook my head.

​“I just wanted the mint,” I told him. 
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